Data Recovery – Frequently Asked Questions
How much does data recovery cost?
The cost of recovery is driven by two main factors, primarily, the nature of the failure, and also the total storage capacity of the device. Our engineers will be able to give you an accurate idea of likely cost – please feel free to call for a quotation. The recovery fee for a typical 500Gb hard drive is in the range of €700-€1000 ex VAT.
If replacement parts are required and consumed during the recovery, these are also chargeable at cost (usually around €100). If the recovery is not successful, the parts charge still applies as the consumed parts cannot usually be re-used.
If you already have an external hard drive, you should also supply this to us for return of recovered data. On request, we can supply an external hard drive at near-cost. Finally, if you wish us to ship your data to you by overnight recorded courier service, there is a cost is €20 ex VAT.
How long does it take to recover my data?
Some important factors affecting turnaround are:
Whether the disk is spinning or not (an indication of electronic failure)
Whether the disk is making ‘clicking’ noises (an indication of mechanical failure)
In both of the above cases, replacement parts will be needed to get the drive into a readable state. Sourcing parts can be difficult and time consuming. Through our global network of parts providers, we can usually source the correct parts within 2-3 working days. Disruption to air travel schedules may delay parts in some cases.
I have a 750Gb Hard Drive with just 50Gb of data, but only need 20Gb of data back. Will this cost less than a full drive recovery?
Will I get all of my files back?
There is no cost advantage in seeking a partial recovery. Our policy at CDS is to return all recoverable data to you.
Will the old file names be intact?
I’ve reformatted and/or reinstalled an operating system on my disk accidentally. Will the original data be recoverable?
I’ve deleted files from my Recycle Bin. Can these files be recovered?
How will my data be returned to me?
Will I receive my original hard drive back?
I know of someone who can offer to recover data cheaper. Will you match their price?
If there is someone offering cheaper file recovery than us, we would be concerned that their attempts to recover data may further reduce the likelihood of successful recovery should they be unsuccessful.
How can we trust Critical Data Services with our information?
CDS is registered with the Data Protection Commissioner of Ireland. Please see www.dataprivacy.ie to review the onerous responsibility placed on registered bodies to maintain registration. We will also enter into specific Non-Disclosure Agreements when required to do so.
While in our care, your valuable information and devices are stored in a safe in our access-controlled facility where 24/7 security and CCTV are employed.
Do CDS have a clean room?
Approximately 20% of hard drive failures require cleanroom facilities. The ingression of dust particles into a hard drive can have fatal consequences. Never be tempted to remove the lid from a hard drive outside of the correct environment. From time to time we receive drives that have already been opened, and the resultant damage usually makes them very difficult or impossible to recover.
Does placing a faulty hard drive in a freezer work to facilitate a recovery?
What brand of hard drive should I buy to avoid needing data recovery service in the future?
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Contact Critical Data Services today to discuss any Data Recovery needs you have